Inbox Module
In this section
- Inbox OverviewThe Inbox puts every conversation your workspace has with the outside world in one place: email, WhatsApp, SMS and calls, the chat on your website, and Instagram direct…
- ConversationsA conversation is one thread with one contact on one channel. The list on the left shows them, the middle pane shows the messages, and the details pane on the right shows…
- ReplyingThe composer at the bottom of an open conversation answers on the same channel the contact wrote from. What you can send depends on that channel: an email can carry HTML…
- EmailAn email channel turns a mailbox into Inbox conversations: mail that arrives becomes a conversation, and replies go out from that address. There are two ways to connect…
- WhatsAppA WhatsApp channel links a phone's WhatsApp account to the Inbox the same way WhatsApp Web does: as a linked device. Messages to that number appear as conversations, and…
- Web ChatA web chat channel gives you a chat bubble to put on your own website. Visitors write in it without signing in, their messages arrive as Inbox conversations, and your…
- InstagramAn Instagram channel brings the direct messages of an Instagram professional account into the Inbox and lets you answer them from there, with text and attachments.
- Phone and SMSPhone & SMS gives the workspace its own phone numbers. Each number can send and receive text messages and make and take calls from the browser, and every text and call…
- Contacts and CompaniesThe Inbox has no address book of its own. Its contacts are rows in a table of your workspace — the one you already use for customers — and its companies are rows in…
- AI Auto AnswersAn AI agent of your workspace can answer Inbox conversations on its own, or help you write a reply. It answers with what it knows — its instructions, its knowledge and…
- AutomationsEvery message and call in the Inbox can start an automation, and an automation can answer back into the conversation. That is how you route a new lead to a table, tag a…