Communication Nodes in Automations
Camila Escobar · June 17, 2026
Communication Node
Send Email
The Send Email node sends an email through the workspace mailing engine.
What it does
It allows an automation to send outbound emails automatically as part of the workflow.
This makes it useful for notifications, confirmations, alerts, follow-ups, and system-generated communication.
How to configure it
The configuration panel includes:
Node label
The display name of the step in the canvas.
To
Defines the main recipient or recipients.
The UI allows you to:
type a direct email address
use dynamic values from context
click Add recipient
CC
Lets you add visible copy recipients.
BCC
Lets you add hidden copy recipients.
Subject
Defines the email subject line.
This field supports dynamic values from context.
HTML Body
Lets you define the formatted version of the email using HTML.
The screenshot shows support for dynamic context variables inside the message.
Plain Text Body
Lets you define the fallback plain-text version for email clients that do not support HTML.
How context values are used
This node supports dynamic references, which means you can personalize the message using data produced by previous steps.
For example, the screenshot shows values like:
{{context.request...}}
This allows the email to include runtime values such as:
customer names
order numbers
request details
values returned by previous nodes
When to use it
Use Send Email when the automation should send communication automatically, such as:
confirmation emails
operational alerts
internal notifications
status updates
customer follow-ups
automated responses after a trigger or condition
Best practice
If the email depends on data from another node, make sure the previous step returns the required values before referencing them in:
To
Subject
HTML Body
Plain Text Body
This helps ensure the message is generated correctly at run time.